FAQ & Contact

We charge a flat rate of approximately $30–$35 for shipments to the US and Europe.
*Please note that customs duties must be paid separately.

1. If we made a mistake : We accept returns if the item is faulty, the wrong item was sent, or if there was an error in your order. Please contact us with your detailed requirements.
2. Damaged on arrival : If an item is damaged during delivery, we will exchange or refund your purchase. Please contact us for more information regarding the damaged item.
3. Missing Items : If an item you ordered is missing due to an error on our part, we will reship or refund the missing items.

*To be eligible for a return or exchange, you must contact us within 7 days of receiving the item.
*Items must be unused and in their original packaging.
*When returning an item, please be sure to present the purchase receipt or order confirmation email.
*Please note that we cannot accept returns or exchanges due to customer convenience.

If the above conditions are not met, we will not be able to accept returns. We will provide you with the best solution according to the condition of the product and the problem. Please contact us if you have any problems.

Please note that we will cover the shipping costs for returns if the return was a result of our mistake, but you may be required to pay the shipping costs.

Warranty

We offer a free and lifetime warranty to all purchasers. If the product is damaged, we will exchange it for free once. (The warranty does not apply after the second time.) In that case, we may ask you to provide evidence such as a photo of the product.

Exchange procedure:

① Please provide us with photos that show the damage to the product.
②After we have confirmed the product, we will proceed with the exchange procedure.
3) You will need to send the product to us (shipping costs will be borne by the customer).
We will send you a new product.
We hope you will enjoy the changes in the album over time as they become more unique over time. Please note that we may not be able to provide a guarantee for some items (e.g. subjective reasons such as the cover design not meeting customer expectations).